Chat Squeeze
Chat SqueezeShopify AI Agent

Frequently Asked Questions

Everything you need to know about Chat Squeeze: our AI shopping assistant for Shopify stores powered by GPT-5.1. Learn about product recommendations, order tracking, lead capture, setup, security, and pricing.

Quick Answers

How does the AI recommend products to customers?

Chat Squeeze syncs your Shopify catalog in real-time. When a customer asks 'Do you have running shoes?', the AI searches your inventory and shows available products with images, prices, and variants-all inside the chat. No manual product uploads needed.

  • Real-time catalog sync
  • In-chat product cards with add-to-cart

Can customers track orders without emailing support?

Yes. Customers enter their order number in chat, and the AI pulls live data from Shopify. They get instant updates on shipping status and tracking numbers. No admin involvement needed.

  • Self-serve in chat
  • Live Shopify order data

How do I capture leads from anonymous visitors?

You can prompt the AI to trigger custom forms at the right moment (e.g., 'Want 10% off? Enter your email'). Captured leads are automatically sent to Make.com or Zapier to trigger email sequences, SMS campaigns, or CRM updates.

  • Custom forms (e.g. discount for email)
  • Make.com & Zapier integrations

Does it work for dropshipping stores with large catalogs?

Absolutely. The Boost plan supports up to 500 products with real-time sync, and the Scale plan handles 2,000+ products. Perfect for dropshipping stores that update inventory frequently.

  • Boost: 500 products
  • Scale: 2,000+ products

General Questions

What is an AI Shopping Assistant?

An AI shopping assistant is an intelligent AI agent that helps customers find products, answer questions, and complete purchases in your online store. Chat Squeeze uses advanced language models (GPT-5.1) to understand customer needs, search your product catalog in real-time, and provide personalized recommendations - all without human intervention.

How does the AI Shopping Assistant work?

The assistant connects directly to your store's product catalog and policy documents. When a customer asks a question, the AI: (1) Understands the customer's intent and needs, (2) Searches your actual inventory in real-time using smart queries, (3) Presents relevant products based on search results (not guesses), (4) Answers policy questions by retrieving information from your store documentation, (5) Responds in the customer's language while searching your catalog effectively. The AI never invents information - it only shows what actually exists in your store.

What makes this different from other chatbots?

Unlike basic chatbots that follow rigid scripts or AI assistants that hallucinate answers, Chat Squeeze uses a search-first approach that always verifies product availability before answering. The AI achieves zero hallucination by only presenting information retrieved from your actual catalog, supports multiple languages (responds in customer's language while searching your catalog correctly), is domain-agnostic (works for beauty, electronics, furniture, tools - any product type), and is policy-aware (answers shipping, returns, and FAQ questions from your actual policies).

Is this only for beauty/skincare stores?

No. Chat Squeeze is completely domain-agnostic. It works equally well for beauty & skincare stores, electronics & tech shops, furniture & home goods, fitness equipment, tools & hardware, fashion & apparel, and any product-based ecommerce store. The AI adapts its search strategy based on what products you actually sell.

Technical Questions

What technology powers the assistant?

We use OpenAI's GPT-5.1 language models with a proprietary prompt architecture designed specifically for ecommerce. The system includes real-time product search integration, document retrieval for policies and FAQs, multi-turn conversation memory, intelligent query construction, and cache optimization for fast responses.

Does it make up product information?

Absolutely not. The AI operates under strict data integrity rules: It ONLY uses information retrieved from your product catalog, it MUST search before answering any product question, if a product doesn't exist it says so (no invention), and it never uses phrases like 'typically' or 'usually' that indicate guessing. This 'tool-first' approach guarantees accuracy.

Can it handle complex questions like 'skincare routine order'?

Yes. For routine/sequence questions, the AI: (1) Searches multiple product categories (cleanser, serum, moisturizer), (2) Extracts usage instructions from product descriptions, (3) Builds a routine based on your actual products' recommended usage, (4) Presents products in the correct order. It never gives generic advice - only guidance based on your specific products.

Integration & Setup

How long does implementation take?

Chat Squeeze installs in minutes from the Shopify App Store. No development work required. Simply install the app, connect your product catalog (automatic), upload your policy documents (shipping, returns, FAQ) in the dashboard, configure language settings if needed, and test. You can be live in under 10 minutes.

  • Install from Shopify App Store
  • Auto-sync product catalog
  • Upload policies in dashboard
  • Live in minutes

What information does the AI need access to?

The AI requires: Product catalog (names, descriptions, prices, features, images), store policies (shipping times, return policy, refund process, FAQ), and optionally inventory status (real-time stock levels). It does NOT need access to customer data, payment information, or order history.

Does it work in multiple languages?

Yes. The assistant auto-detects customer's language (Hebrew, English, Spanish, etc.), responds in that language, searches your catalog in the correct language (configurable per store), and handles mixed-language scenarios (English catalog, Hebrew customer).

How do you handle different product catalogs per store?

Each store gets isolated configuration: separate product catalog connection, store-specific policies and FAQs, custom language settings, and optional additional instructions per store type. The core AI system remains the same (cached for performance), while store-specific data is loaded dynamically.

Performance & Accuracy

How accurate are the product recommendations?

Our search-first approach ensures high accuracy: Recommendations come from actual search results (not AI imagination), products shown always exist in your catalog, features and specs come from your product data, and out-of-stock items are handled appropriately.

What's the response time?

Typical response: 1-3 seconds, including intent analysis, product catalog search, result formatting, and response generation.

Use Cases & Capabilities

What questions can customers ask?

The AI handles product discovery ('I need running shoes under $100'), product details ('What ingredients are in this serum?'), usage questions ('How do I use retinol?'), compatibility ('Can I use product X with product Y?'), routine building ('Help me build a skincare routine'), policy questions ('What's your return policy?'), and vague needs ('I need a gift for my mom').

Can it handle price objections?

Yes. When customers say 'too expensive,' the AI: (1) Searches for lower-priced alternatives in the same category, (2) Shows actual cheaper options from your catalog, (3) Doesn't argue or justify prices - just offers alternatives.

Does it work for complex products (electronics, tools)?

Absolutely. The AI adapts to product complexity. For electronics: Searches by specs (RAM, storage, compatibility). For tools: Searches by use case (drilling concrete → masonry bit). For furniture: Searches by problem (back pain → ergonomic chair). The search strategy is automatic based on product type.

Can it upsell or cross-sell?

Yes, naturally through product pairing. The AI searches related categories when appropriate, shows complementary products (cleanser + moisturizer), suggests alternatives when primary product unavailable, and is never pushy - focuses on solving customer needs.

Business Impact

How does this improve conversion rates?

Customers get immediate, accurate answers: No waiting for human support, relevant product recommendations (not generic), reduced decision paralysis (shows 3-5 options, not 50), and 24/7 availability in customer's language.

Does it reduce support tickets?

Yes. The AI handles 80%+ of product questions automatically, all policy/FAQ questions (shipping, returns), product compatibility and usage guidance, and only escalates order-specific issues requiring human intervention.

Can it be customized per store?

Yes. Each store can have custom product search behavior, store-specific instructions, different language configurations, and additional constraints (e.g., 'focus on organic products'). Customization happens in store config (doesn't affect core system).

Security & Privacy

Does the AI store customer conversations?

Conversation storage is configurable. Conversations can be logged for quality improvement (opt-in), no sensitive data (payment, personal info) is ever passed to AI, customer data remains in your system, and the AI only sees: product queries, policy questions, and general conversation.

Is customer data safe?

Yes. The AI doesn't access customer accounts or order history, doesn't process payments, doesn't store personal information, and only retrieves public product and policy information.

What about AI hallucinations?

Yes. The AI only uses information from your product catalog and policies to answer. It does not invent product details or make up answers.

Pricing & ROI

How is pricing structured?

Chat Squeeze has transparent, simple pricing with no setup fee. Plans: Playground (Free) - 50 products, 50 messages/month; Boost ($24/month) - 500 products, 1,000 messages, GPT-5.1, lead capture; Scale ($59/month) - 2,000 products, 3,000 messages, priority support. All paid plans include a 7-day free trial.

What's the ROI?

Typical returns include reduced support costs (handle 80% of inquiries automatically), increased conversion (immediate answers reduce abandonment), 24/7 availability (capture sales outside business hours), and multi-language support (serve international customers without hiring). Most Shopify merchants see ROI within the first month when comparing the cost vs. time saved on support.

Are there any hidden costs?

No hidden costs. You pay the monthly subscription based on your plan ($0, $24, or $59). No setup fees, no per-conversation fees, no user licenses, no surprise charges. All features are included in your plan tier.

AI Agent for Shopify

What is an AI agent for Shopify?

An AI agent for Shopify is an intelligent system that actively helps customers find products, make purchases, and get support - all without human intervention. Unlike basic chatbots that answer FAQs, Chat Squeeze is an AI sales agent that syncs your product catalog in real-time, recommends products based on customer needs, captures leads, and integrates with automation tools like Make.com and Zapier to drive revenue.

  • Real-time product recommendations
  • In-chat add-to-cart functionality
  • Lead capture & automation integration

How much does an AI agent for Shopify cost?

Chat Squeeze offers flexible pricing starting at free. The Playground plan is completely free (50 products, 50 messages/month). The Boost plan costs $24/month (500 products, 1,000 messages, real-time sync, lead capture). The Scale plan is $59/month (2,000 products, 3,000 messages, priority support). All paid plans include a 7-day free trial with no credit card required.

Can I use an AI agent on Shopify?

Yes, absolutely. Chat Squeeze is a Shopify app that installs directly from the Shopify App Store in minutes. No coding required. Simply install the app, connect your product catalog (automatic), upload your store policies, and you're live. The AI agent works on any Shopify store - dropshipping, D2C brands, beauty, electronics, furniture, or any product-based business.

  • Install from Shopify App Store
  • No coding or technical setup
  • Works with any product type

What's the difference between an AI agent and a chatbot for Shopify?

A chatbot answers questions using pre-written scripts or generic AI responses. An AI agent actively drives sales by searching your real product catalog, making personalized recommendations, capturing leads, and integrating with your automation tools. Chat Squeeze is an AI sales agent - it focuses on turning visitors into buyers, not just answering FAQs. The key difference: chatbots respond to questions; AI agents take action to increase revenue.

  • Chatbot: Answers FAQs
  • AI agent: Drives sales & captures leads
  • Chat Squeeze: Real-time sync + automation

Does Shopify have a built-in AI agent?

Shopify does not have a built-in AI sales agent. While Shopify offers basic tools, they don't provide a dedicated AI agent that syncs your catalog in real-time, makes personalized product recommendations, captures leads, and integrates with automation platforms. Chat Squeeze fills this gap by providing a purpose-built AI sales agent specifically designed for Shopify stores to increase conversion and revenue.

How does an AI agent increase Shopify sales?

An AI agent increases sales by providing instant product recommendations (no waiting for support), reducing decision paralysis (shows relevant options, not 50 products), capturing leads at the right moment (discount offers, newsletter signups), automating follow-ups (via Make.com, Zapier), and operating 24/7 in multiple languages. Chat Squeeze customers typically see increased conversion rates within the first week of deployment.

  • Instant recommendations reduce abandonment
  • Lead capture & automation
  • 24/7 availability in multiple languages

What's the best AI agent for Shopify?

Chat Squeeze is the leading AI agent for Shopify stores focused on revenue. We stand out because we sync your product catalog in real-time (not manual uploads), use GPT-5.1 for accurate recommendations, capture leads and integrate with Make.com and Zapier for automation, and focus on sales - not just support. Start free with the Playground plan to see the difference.

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